Q. What are the visiting hours?
A. Visitation is encouraged between 10am-8pm however you are able to visit your loved one outside of that time frame we just ask that you are considerate in doing so.
Q. What does Medicare pay for?
A. If you qualify for Medicare to pay for your stay, it will cover meals, medication, room, supplies, equipment, and rehab and nursing services for the first 20 days. Starting on day 21 through day 100, Medicare requires a co-pay that can at times be covered by your supplemental plan or Medicaid.
Q. If I don’t have Medicare and I have a Medicare replacement policy, will that cover my therapy services?
A. There are many different type of health care plans so the best advice is to contact a member of admissions and provide them with your insurance information. We would be happy to call to verify your benefits and inform you of what may or may not be covered.
Q. Is smoking allowed?
A. Spring Creek is a health care facility and is designated as a smoke free campus. If you or your loved one previously smoked we would be happy to provide alternative methods, ie. Nicotine patch.
Q. Can my Physician follow me during my stay at Spring Creek?
A. We know how important continuity of care is to providing good health. So as long as your physician is credentialed at our facility, you or your loved one can continue with the same physician.
Q. Are pets allowed in the facility?
A. Yes, Spring Creek is a pet friendly facility as long as your pet is up to date with vaccinations. Please provide a copy of the updated vaccinations to our facility so we may keep them on file.
Q. What type of activities are available to residents?
A. We have a variety of activities scheduled that appeal to residents with varying levels of health. Activities held at the building include daily exercise, bingo, religious services, and trivia. We also have several outings monthly to restaurants, attractions, and shopping.
Q. Can I bring in food for my loved one?
A. Yes, as long as it complies with their prescribed diet.
Q. Can I take my loved one out for an appointment or for lunch?
A. Yes, as long as you notify nursing beforehand and it is safe to do so.
Q. What do I need to bring with me when I am admitted?
A. You should bring a copy of your insurance cards and a copy of your ID with you. You should also bring any Power Of Attorney papers or Advanced Directives. You should bring clothing that is comfortable and easy to put on and take off. Also, a comfortable pair of shoes. We recommend that you label all belongings with your last name in the clothing. You are also welcome to bring in any personal items to make your room look more home like. We highly recommend not bringing in any valuables.
A member of our Admissions Team would be happy to further assist you to determine what fees may apply and to verify insurance coverage. For more information call 815.727.4794 or CONTACT US HERE.